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Need help?
Consult our frequently asked questions
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SMS
The Sender ID is the name of the sender of the SMS. It is what will allow customers to identify the company and personalize their SMS. It is a sequence of alphanumeric characters limited to 11 characters (including spaces).
The declaration of the Sender is mandatory to all operators. It allows to avoid any risk of fraud and to be in conformity with the laws and regulations, on telecommunications
You can send your messages to any country in Africa.
This option is made available to recipients to oppose the receipt of advertising sms. It is highly recommended to add it at the end of the text.
Yes, it is possible to insert the first and last names of your recipients. The personalization allows you to develop the link with your interlocutors.
No, you have to build up your own contact base for sending campaigns.
Yes, the messages are supported by all types of phones
The CSV file must be formatted as follows:
- Always put the country code (for example: 221, 00221 or +221)
- It is possible to use several countries as long as you always specify the country code
- Phone numbers must be in number format
- Do not put spaces between the numbers
VOICE
Yes, it is possible to send a voice message to a database of contacts.
The voice message must be in MP3 or WAV format.
Yes, you can integrate the Vocal api into your back end systems.
During a campaign, up to 100 calls can be launched simultaneously.
Your message can last up to 5 minutes. However it is recommended to record a short message for more impact.
Yes, you can access the statistics of your campaign on the platform. You will be able to distinguish between answered and failed calls
- Promotion
- Invitation
- Information
- Relay
- Alert
- Thank you
- Etc
Yes, you can send a campaign to a contact base via the API or the web interface.
Whatsapp distinguishes between company-initiated and user-initiated conversations. Sending messages to end users without opt-in can result in users blocking your company and suspending your WhatsApp Business account
Political organizations, gambling, alcohol, tobacco and adult content companies, contact lenses, wigs, dietary supplements
No, the call and video call functions are disabled.
No, the group function is not available
To send a WhatsApp message to someone, you must first receive opt-in permission confirming that the person agrees to receive WhatsApp messages from you. The opt-in must
(a) clearly state that the person agrees to receive messages from you on WhatsApp and
(b) clearly state your company name.
The following methods can be used to get users to opt in. - SMS - Website - WhatsApp conversation - By phone (via an interactive voice server process) - In person or in writing (customers can sign a paper consent document)
You can send text messages as well as multimedia messages (Audios, Videos, Images).
APIs
An API is a software interface that makes data or features of an existing application available for other applications to use. Example: a delivery company uses our API integrated into its application to send delivery notifications to its customers.
Example : a delivery company uses our API integrated into its application to send delivery notifications to its customers.
Example : a delivery company uses our API integrated into its application to send delivery notifications to its customers.
Our API are available in all programming languages (PHP, Java, Python, Javascript, NodeJS,...). For easy integration you can use the Postman application
Our APIs are available in JSON, XML and HTTP formats via GET or POST
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