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Humanitarian NGO
Responds to information requests via SMS in areas without Internet coverage.
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CUSTOMER SERVICE
Offer a smooth and multichannel customer experience, even without Internet.
Centralize exchanges, automate responses, and stay close to your customers, wherever they are.
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Your customers expect quick responses, everywhere and and at all times.
With LAfricaMobile, centralize requests across all channels (WhatsApp, SMS, USSD, voice), automate frequent responses, and stay close to your customers — even offline.
Everything you can do with LAfricaMobile
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Digital Bank
Provides customer support via WhatsApp and USSD, 24/7.
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E-commerce Start-up
Implements a voice bot to guide users in local languages.
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Public Service Company
Handles complaints via a short voice code number.
Produit Script
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A platform designed to simplify your life.
Request Reception & Management
Centralize all customer questions, complaints, or requests and respond quickly.
Notifications & Proactive Updates
Inform customers in real time about the status of an order, a payment, an appointment, or an incident.
Multichannel Support & 24/7 Availability
Offer multiple communication channels (phone, SMS, WhatsApp, email...) and ensure continuous service—even outside business hours.
Personalization & Segmentation
Adapt responses and support based on the customer’s profile, history, and needs.
Feedback Collection & Satisfaction Surveys
Collect customer feedback to measure satisfaction and continuously improve services.
Monitoring & Reporting
Analyze interactions, measure response times, identify pain points, and track overall customer service performance.
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Product Down Block
Our experts help you create a custom solution for your business.
Our experts assist you in setting up a strategy adapted to your objectives. Let’s talk together about your needs: we help you build the most effective LAfricaMobile solution for your business.
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