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Need help?

Consult our frequently asked questions

SMS

What is a Sender ID?

The Sender ID is the name of the sender of the SMS. It is what will allow customers to identify the company and personalize their SMS. It is a sequence of alphanumeric characters limited to 11 characters (including spaces).

Why do I have to declare my Sender?

The declaration of the Sender is mandatory to all operators. It allows to avoid any risk of fraud and to be in conformity with the laws and regulations, on telecommunications

To which countries can I send SMS?

You can send your messages to any country in Africa.

What is the STOP OPTION ?

This option is made available to recipients to oppose the receipt of advertising sms. It is highly recommended to add it at the end of the text.

Can I personalize my messages with the names of my contacts?

Yes, it is possible to insert the first and last names of your recipients. The personalization allows you to develop the link with your interlocutors.

Do we offer contact databases for purchase or rental?

No, you have to build up your own contact base for sending campaigns.

Are the messages sent supported by all phones?

Yes, the messages are supported by all types of phones

How do I format the CSV file of contacts?

The CSV file must be formatted as follows:

Always put the country code (for example: 221, 00221 or +221)
It is possible to use several countries as long as you always specify the country code
Phone numbers must be in number format
Do not put spaces between the numbers

VOICE

Is it possible to send a mass voice message?

Yes, it is possible to send a voice message to a database of contacts.

What format is the voice message recorded in?

The voice message must be in MP3 or WAV format.

Is voice available in API?

Yes, you can integrate the Vocal api into your back end systems.

How many simultaneous calls are available?

During a campaign, up to 100 calls can be launched simultaneously.

What is the maximum length of my message?

Your message can last up to 5 minutes. However it is recommended to record a short message for more impact.

Are statistics available after a campaign?

Yes, you can access the statistics of your campaign on the platform. You will be able to distinguish between answered and failed calls

When to use the voice?

Promotion
Invitation
Information
Relay
Alert
Thank you
Etc

What happens if the voice call is made to a recipient who is already in a call?

Is the message delivered to voicemail, or is a new dial attempt made afterward? In this case, the call reaches its destination. If the user does not answer, the call status will be "USER BUSY," and the call will not be answered. It is possible that the user has activated call waiting and decides whether to answer or not. Regarding voicemail, it is typically used by the user to store missed calls that were not manually answered. From the system's perspective, the call is considered successfully placed and answered. The voicemail message can be listened to by the user in their voicemail box later on

If the recipient does not answer the call, do you offer a feature to schedule a callback, and how is this managed in the platform?

In the MonEspace platform, there is a feature to follow up on unanswered calls during a voice campaign that was made from the platform.

Can I send a push campaign via whatsapp?

Yes, you can send a campaign to a contact base via the API or the web interface.

What is the difference with the whatsapp business application?

How it works ?

Whatsapp distinguishes between company-initiated and user-initiated conversations. Sending messages to end users without opt-in can result in users blocking your company and suspending your WhatsApp Business account

Who can't access the API?

Political organizations, gambling, alcohol, tobacco and adult content companies, contact lenses, wigs, dietary supplements

Can I make calls or video calls?

No, the call and video call functions are disabled.

Can I create newsgroups with the API?

No, the group function is not available

Qu’est-ce l’opt in et comment l’obtenir ?

To send a WhatsApp message to someone, you must first receive opt-in permission confirming that the person agrees to receive WhatsApp messages from you. The opt-in must (a) clearly state that the person agrees to receive messages from you on WhatsApp and (b) clearly state your company name. The following methods can be used to get users to opt in. - SMS - Website - WhatsApp conversation - By phone (via an interactive voice server process) - In person or in writing (customers can sign a paper consent document)

What types of messages can I send?

You can send text messages as well as multimedia messages (Audios, Videos, Images).

Why is it important to obtain users' consent before sending them a message?

WhatsApp Business aims to protect the user experience by avoiding unsolicited or unwanted communications. By seeking consent, WhatsApp seeks to enhance users' trust in the platform for professional interactions. This also helps reduce the risks of over-solicitation or abuse of commercial communication.

APIs

What is an API?

An API is a software interface that makes data or features of an existing application available for other applications to use. Example: a delivery company uses our API integrated into its application to send delivery notifications to its customers.
Example : a delivery company uses our API integrated into its application to send delivery notifications to its customers.

In which languages are our APIs available?

Our API are available in all programming languages (PHP, Java, Python, Javascript, NodeJS,...). For easy integration you can use the Postman application

In which formats are our APIs available?

Our APIs are available in JSON, XML and HTTP formats via GET or POST

USSD

What solutions does USSD offer?

USSD offers various solutions and applications, mainly in the field of mobile services. With USSD, you can top up prepaid credit, check your balance, access emergency services, participate in surveys or polls, sell tickets, all without needing an internet connection.

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